Air conditioning questions, answered
Find out what a service includes, how cleaning differs from a repair and how to get in touch.
Services
What is included in a maintenance service?
BGI's maintenance service includes a filter clean, an electrical components check, a gas pressure check, an indoor and outdoor coil inspection, a system and efficiency test and a condition report. Ask the team about the requirements of your particular system.
Is hydroclean the same as a repair?
No. Breakdown service and repairs are for a system that is not working correctly. Hydroclean and sanitising is a dedicated cleaning service. If your system is not working properly, describe the symptoms first so BGI can recommend the right service.
Do I need to know what's wrong before calling?
No. Start by describing what you have noticed. Your suburb, the make or model if you know it, and a short description of the problem are a useful starting point. You do not need to choose a repair yourself.
What does HVAC mean?
HVAC stands for heating, ventilation and air conditioning.
Looking after your system
How often should my system be serviced?
BGI recommends having your system serviced right before each cooling and heating season starts, so it is ready for the season's demands. Ask the team what schedule suits your system and how you use it.
How often should the filters be cleaned?
It depends on how often you use the air conditioner, but a standard timeframe is at least every 3 months.
How do I reduce my cooling costs?
Make sure your system was installed correctly and is running efficiently by having it regularly serviced, and keep the filters clean.
What if I see mould in my air conditioner?
In Queensland's humid weather it is not uncommon to see mould in a split system. BGI recommends a deep clean with a full sanitisation of the system, to deal with the mould inside the unit as well as what you can see. If mould is left, it keeps growing and the system can circulate spores around the home each time it runs.
Working with BGI
Are your technicians qualified?
Yes. BGI is a family run business with over 30 years of industry experience. Its technicians are fully qualified air conditioning and refrigeration specialists. BGI is QBCC registered (Lic. 15314735) and holds an ARCtick licence (AU57265).
Do you work in my suburb?
BGI services Bribie Island, Sandstone Point, Ningi, Beachmere and Caboolture, plus surrounding areas. Contact BGI with your suburb to confirm current coverage.
When can I contact BGI?
Contact hours are Monday to Friday, 8am to 5pm, with weekends by appointment. Call or email to discuss current availability.
How much will it cost?
Scope, cost and attendance are agreed directly with the BGI team. BGI is currently advertising $110 for a hydroclean/sanitise and service per split A/C, and $150 for a service to a ducted A/C system (domestic and residential only). Please confirm when you call.
What should I have ready when I get in touch?
Your suburb, how many units you have, the make and model if you know them, and what the system is doing. Any recent service history is helpful too. Model details are useful, but not essential.
Do you service businesses or only homes?
BGI's work and its current special are for residential (domestic) air conditioning. If you are not sure whether your job fits, ask the team.
Can't find your answer? Call 0401 521 977 or send an enquiry.
Request a quote
Ready to get your air conditioning sorted?
Tell BGI your suburb and what your system is doing. Scope, cost and availability are agreed directly with the team.